Terms & Conditions | Privacy Policy

These Terms and Conditions govern all purchases of products and related services from JRX Global Sdn Bhd (“JRX Global”, “we”, “us” or “our”). By placing an order, making payment or purchasing our products, the customer (“Customer”, “you”, "user" or “your”) acknowledges that they have had the opportunity to read and understand this policy and agrees to its terms, subject to applicable law.

1. Orders and Payment
1.1. All orders are subject to acceptance and confirmation by JRX Global.
1.2. Full payment must be received and cleared before a product is released for delivery or collection, unless otherwise agreed in writing by JRX Global.
1.3. All payments must correspond to the invoice amount and currency specified by JRX Global. Any foreign exchange differences, intermediary bank charges, remittance fees or other charges imposed by the bank or financial institution shall be borne by the customer.
1.4. The Customer is responsible for providing accurate payment, billing, delivery and contact information.

2. Shipping, Delivery and Collection
2.1. JRX Global will generally provide a collection notification, tracking number or delivery arrangements within fourteen (14) business days after full payment has been received and cleared.
2.2. The fourteen (14) business-day period refers to order processing and dispatch or collection notification, not the actual delivery period. Actual delivery times depend on the destination, courier service, customs clearance and other operational circumstances.
2.3. Any delivery date or transit time communicated by JRX Global or its courier is an estimate and is not guaranteed unless expressly agreed in writing.
2.4. The Customer must ensure that the delivery address, postcode, recipient name and contact details are accurate and complete. Additional costs arising from incorrect information, failed delivery, redelivery or address changes requested by the Customer may be charged to the Customer, where applicable and permitted by law.
2.5. International deliveries may be subject to customs duties, import taxes, clearance fees or other charges imposed by the destination country. Unless otherwise agreed in writing, these charges are the Customer’s responsibility.
2.6. Tracking information will be provided where available. If a shipment is delayed, appears to be lost or encounters a delivery issue, the Customer may contact JRX Global for assistance. JRX Global will make reasonable efforts to liaise with the relevant courier or logistics provider.
2.7. Customers should notify JRX Global promptly if a product arrives visibly damaged, incomplete or incorrect and provide photographs or other supporting evidence where reasonably available. JRX Global will review the matter and determine an appropriate remedy in accordance with applicable law.

3. Return and Refund Policy
3.1. Goods sold are strictly non-refundable after delivery, except if the product is defective, damaged or incorrect, or where a refund or other remedy is required under applicable law.
3.2. A Customer wishing to request a return, replacement or refund must notify JRX Global within forty-eight (48) hours of receiving the product, where reasonably practicable, by providing a description of the issue and reason for the request, along with photographs, video, or other relevant supporting information. 
3.3. Unless otherwise agreed or required by law, the Customer must follow JRX Global’s return instructions before sending a product back. The product should be returned to the designated address as a complete unit, together with applicable accessories and components supplied with the original purchase.
3.4. The Customer should package the product securely and retain proof of shipment. If a returned product is lost or damaged in transit, the parties will cooperate reasonably to investigate the matter. Any refund decision will take into account the circumstances, applicable law and the agreed return arrangements.
3.5. Where a refund is applicable, JRX Global may deduct reasonable, documented costs actually incurred, to the extent permitted by law and disclosed to or agreed with the Customer where required. Deductions may apply to missing components, damage beyond reasonable handling or other applicable costs. No deduction will be imposed where prohibited by law.
3.6. JRX Global will assess any returned product based on its condition, completeness and the circumstances of the return. The Customer will be informed of any proposed deduction and its basis before the refund is finalised.
3.7. JRX Global will generally complete its assessment within seven (7) business days after receiving a returned product. Where a refund is approved, JRX Global will generally initiate the refund within fourteen (14) business days after the returned product has been received, inspected and the refund amount confirmed, or after refund approval where a physical return is not required.
3.8. Refund processing times refer to when JRX Global initiates the refund. The time required for the funds to appear in the Customer’s account depends on the payment gateway, card issuer or receiving bank and is outside JRX Global’s direct control.
3.9. JRX Global will generally issue refunds via the original payment method where supported by the payment provider. If that method is unavailable, JRX Global will arrange an alternative lawful refund method with the Customer.
3.10. Refunds for overseas transactions will generally be processed based on the final amount received by JRX Global in Malaysian Ringgit (RM), unless otherwise required by applicable law.

4. Product Information and Warranty
4.1. The Customer is responsible for reading and following the applicable product instructions, warnings and safety information supplied with the product.
4.2. Any product warranty is subject to the specific terms provided for that product or package.

5. Privacy and Personal Data Protection
5.1. JRX Global collects and processes personal data, including name, identification, billing and delivery addresses, email address, telephone number, order and invoice details where applicable, and information provided through customer enquiries, in accordance with the Personal Data Protection Act 2010 (Malaysia), including applicable amendments and regulations. Payment card details and other sensitive payment credentials are generally processed by the relevant payment gateway or financial institution. JRX Global does not intentionally collect or store full card security codes.
5.2. We may collect, use, and process personal data to fulfil orders, verify payments, issue invoices, maintain transaction records, arrange delivery, collection, and refunds if applicable, provide customer support, prevent fraud or unauthorised transactions, maintain accounting and audit records, comply with legal and regulatory requirements, and for other purposes notified to the Customer or permitted by law.
5.3. Where necessary to process transactions or comply with legal obligations, JRX Global may disclose relevant personal data to third party vendors like payment gateways, payment service providers, banks, card issuers, financial institutions, courier and logistics providers, IT and website service providers, accountants, auditors, legal advisers, regulators and other relevant parties, subject to applicable data protection laws.